Work of the Consumer Policy Section in Supporting and Liaising with Consumer Protection Organisations
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Liaison with the National Consumer Agency
The National Consumer Agency was established under the Consumer Protection Act 2007 (PDF, 562KB) with effect from the 1st May 2007. The new Agency’s specific mandate includes advocacy, research, information, enforcement, education and awareness. The Agency enforces a wide range of consumer protection laws, including laws on deceptive trading practices (including unfair, misleading and aggressive), consumer credit, package travel, unfair contract terms, timeshare, consumer safety (mandatory standards), food labelling, textile labelling, unit pricing and price displays. The Central Bank Reform Act 2010 transferred the consumer education and information roles of the Financial Regulator to the Agency with effect from the 1st January 2011.
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Liaison with the Consumers' Association of Ireland
The Consumers' Association of Ireland Ltd. (CAI) was set up in 1966 to protect and educate consumers. It is the aim of CAI to represent consumers, making sure that their needs as consumers of goods and services are given higher priority. The CAI is an independent, non-profit and non-government organisation. Through its monthly publication Consumer Choice,it reports on services and any other area of consumer interest. The CAI also represents the consumer on appropriate Government and other bodies or international organisations including those within the framework of the European Union e.g. BEUC (the European Consumers' Organisation), ANEC (the European organisation defending consumer interests in the process of standardisation and certification) and Consumers International (the global consumers' organisation).
The Consumer Policy Section provides a grant to the CAI in each year to enhance the capacity of the CAI to represent consumer interests and liaises with the CAI regarding their expenditure plans for the grant and the outcomes with regard to same.
Last modified: 27/01/2011
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