National Consumer Agency

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The National Consumer Agency was established under the Consumer Protection Act 2007 (PDF, 562KB) with effect from the 1^st May 2007. The Agency’s specific mandate includes advocacy, research, information, enforcement, education and awareness. The Agency enforces a wide range of consumer protection laws, including laws on deceptive trading practices (including unfair, misleading and aggressive), consumer credit, package travel, unfair contract terms, timeshare, consumer safety (mandatory standards), food labelling, textile labelling, unit pricing and price displays. The Central Bank Reform Act 2010 transferred the consumer education and information roles of the Financial Regulator to the Agency with effect from the 1^st January 2011.

Consumer Helpline Lo-call 1890 432 432*

Lines open Monday-Friday, 8am-6pm

Corporate Queries: +353 1 402 5500

Press enquiries only: +353 1 475 1444

Fax: +353 1 402 5501

Website:www.nca.ie

National Consumer Agency

4 Harcourt Road

Dublin 2

Ireland

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers