Customer Service Action Plan 2005 2007

Foreword by Minster

My Department is committed to delivering the highest quality service to our customers and to ensuring continuous improvement in the standard of service that we provide. The delivery of a Quality Customer Service has been one of the main pillars of the Department since the publication of its first Strategy Statement in 1998.

This is my Department’s third Customer Service Action Plan. It covers the years 2005 to 2007 and will build on the initiatives already in place since the Department’s first Plan was launched in 1994.

This Customer Action Plan provides actions that further embed the 12 Principles of Quality Customer Service, adopted by Government in 2000, into the everyday business of the Department. In addition, the Plan gives further details on how the Department will implement its Customer Service Charter.

The Charter represents a new phase in ensuring the delivery of excellent services and will enhance the quality and accountability of services provided to the public.

As Minister for Enterprise, Trade and Employment I am very much aware that my Department delivers services to a wide customer base that covers enterprise, science and innovation and quality work and learning. This Action Plan, together with the Department’s Customer Charter, provides an excellent framework to ensure that this Department delivers an excellent service to all its customers.

Micheál Martin T.D.

Minister for Enterprise, Trade & Employment