Work of the Information Communications Technology Unit

Network Applications and Infrastructure

The Network Applications and Infrastructure Section is responsible for:

• Management and Support of the Netware environment

• Management and Support of the Windows Active Directory Environment

• Desktop Hardware, Laptops and Printers

• Desktop Application Support

• Management of the Remote Access (Citrix) environment

• Network and Server Room Support

• Backups

• Telecommunications (PABX & VoIP)

• Mobile Communications

• Videoconferencing

• Provision of Helpdesk Services

• Provision of Photocopying Services

• Antivirus, anti-spam & Firewall technologies

Information Security, Asset Management and Collaboration

The Information Security, Asset Management and Collaboration section is responsible for

• ICT Security Policy development, implementation and auditing

• Information security awareness

• ICT Strategy

• Asset management

• Invoice & purchasing

• Risk Register

• Business Continuity Planning

• Collaboration tools and technologies

• Email and messaging systems (Lotus Notes/Domino)

• The Department’s Intranet

• Online Export Licensing Applications System

• Employment Permits Management System

• Small business databases and case tracking systems

ICT Business Services and Patents Office ICT

The ICT Business Services and Patents Office ICT section is responsible for

• Managing the interaction between Business Units and the ICT Unit and customer service through the ICT Users Panel

• Having a Governance role over ICT through the ICT Steering Group, monitoring customer feedback, monitoring and controlling the ICT budget, coordinating ICT returns to CMOD, Department of Finance and ICT Unit coordination

• ICT training strategy and user support & training

• ICT Business Plan

• ICT Project Management

• Patents Office ICT (Ptolemy system) Support and Development

• Patents Office ICT Disaster Recovery

Database Services

The Database Services section is responsible for the development and support of

• NERA’s ERES system

• EAT’s case management system

• The Department’s Time Management System

• LRC’s IKEN system

• Redundancy Payments management and online systems, and the Insolvency Payments System

• The Department’s Financial Management System, and Payroll System,

• BASIS website

• The use of eForms technology to support various applications

• Emergency Planning Coordination