Amazon.com to establish a new Customer Services Centre in Cork
Minister for Enterprise, Trade and Employment Micheál Martin TD today (Wednesday 1st March 2006) announced that Amazon.com, Inc., one of the largest online retailers in the world, is to establish a new Multi-lingual Customer Services Centre in Cork. Supported by IDA Ireland, the investment will create up to 450 positions in Cork, and will provide support for the company’s UK and French web sites. In addition, this new facility will offer additional support for the company’s German web site during peak periods.
Amazon, headquartered in Seattle, Washington, USA, is one of the largest online retailers in the world, with revenues of more than $8.4 billion in 2005. The company sells a wide variety of consumer products such as CDs, DVDs, videos, books, electronic devices, cellular phones, clothing, accessories, toys, computer equipment, health products, tools, kitchenware, and home furnishings.
Minister Martin, welcoming the investment, said “Just one year ago, we had the pleasure of announcing Amazon’s decision to locate in Ireland, when they opened their Systems and Networks and Operating Centre at the Digital Hub in Dublin. We hoped that the company, having experienced first hand what Ireland has to offer the most advanced technology companies in the world, would decide to invest further in Ireland and today’s announcement is the realisation of that hope”.
The Minister continued “Amazon’s decision to locate their new call centre in Cork is significant in terms of the number of positions created and will enhance Ireland’s reputation as a base for the most sophisticated global digital media companies. In addition, today’s announcement is further testament of Ireland’s ability to effectively compete with the most advanced countries in the world for investments of this calibre”.
The Cork Multi-lingual Customer Services Operation will be established at the Airport Business Park. It will primarily serve customers of Amazon’s UK and French sites with voice and email enabled support services, and will also support its existing German customer service capabilities during peak times.
“Cork offers Amazon the ability to provide our customers with multi-lingual support, something that is critically important as we continue to grow our business,” said Jim Adkins, director of European customer service for Amazon.com. “We received tremendous support and encouragement from IDA Ireland during the last year, and we look forward to continued success with them in the future.”
Amazon.com, Inc., (Nasdaq: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as health and personal care, jewelry and watches, gourmet food, sports and outdoors, apparel and accessories, books, music, DVDs, electronics and office, toys and baby, and home and garden.
Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, and www.joyo.com.
As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.
This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management's expectations. These forward-looking statements involve risks and uncertainties that include, among others, risks related to competition, management of growth, potential fluctuations in operating results, international expansion, outcomes of legal proceedings and claims, fulfillment center optimization, seasonality, commercial agreements, acquisitions and strategic transactions, foreign exchange rates, system interruption, significant amount of indebtedness, inventory, limited operating history, government regulation and taxation, payments, fraud, consumer trends, and new business areas. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the year ended December 31, 2005, and all subsequent filings.
Last modified: 01/03/2006