Minister O’Keeffe announces 425 technical support jobs in Dublin

5 July 2010

The Minister for Enterprise, Trade and Innovation, Batt O’Keeffe TD, today [Monday] announced that business process outsourcing firm Stream is to create 425 high-quality jobs in Dublin over the next 12 months.

The new positions will provide technical support in 17 languages across Europe.

Stream Global Services is a premium business process outsource service-provider specialising in customer relationship management for Fortune 1000 companies.

The investment is supported by the Government through IDA Ireland.

Stream Ireland Ltd will invest €2.5 million in a new dedicated solution centre in Swords, Co Dublin.

The company has signed a deal with a leading manufacturer of video game consoles to provide consolidated European technical and customer support for a popular gaming product.

Stream, which has been in Santry, Co Dublin, since 1995, employs 325 workers providing customer support services to a range of clients including travel, telecommunications and consumer products.

Announcing the jobs today, Minister O’Keeffe said: ‘Stream’s decision to choose Ireland to offer pan-European support to a leading video game manufacturer demonstrates to the global investment community that we continue to attract top global players in these difficult times for the world economy.

‘The significant number of jobs adds momentum to Ireland’s economic recovery and generates confidence in our capacity to outperform competitors for foreign direct investment wins.’

The chairman and chief executive of Stream, Scott Murray, said: ‘Stream is excited to establish our new centre in Ireland.

‘This investment is one of the most important by the company in the region in recent years and we are very satisfied in the ability of our Irish operations to deliver excellent service solutions.

‘We are confident that our nearly 20 years experience offering complex services in customer care and technical support, coupled with our extensive language support and global footprint, will enable us to provide the most comprehensive and value-based solution for our client.’

At today’s announcement, the country manager for Stream Ireland, Martin Schoppler, said: ‘Recruitment is commencing immediately and I am looking forward to getting the team established in our new dedicated media and entertainment centre in Swords.

‘With Ireland’s availability of highly qualified and skilled workers, we look forward to counting Dublin as a pivotal hub of our European presence.’

The chief executive of IDA Ireland, Barry O’Leary, welcomed today’s announcement, saying: ‘This investment reinforces Ireland’s reputation as one of Europe’s leading locations for business services companies.

‘IDA’s strategy ‘Horizon 2020’ identifies growth in international services and services innovation as key features of the global economy in the future.

‘This significant win for Ireland demonstrates that the country is well positioned to benefit from growth in the services sector globally.

‘Today’s announcement by Stream builds on the thriving digital media and games industries in Ireland.’

About Stream Global Services: Stream Global Services is a premium business process outsource service-provider specialising in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media and financial services companies. Stream Global Services employs 30,000 workers based in 50 centres in 22 countries supporting more than 35 languages.

For recruitment details please go to http://careers.stream.com.

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For further information please contact:

Bernard Mallee, Press Adviser to Minister Batt O'Keeffe, Department of Enterprise, Trade and Innovation, on Tel: +353 1 631 3944, Mobile: +353 87 9173022, Email: bernard.mallee@deti.ie