SI No 484 of 2013 European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No 484 of 2013) which give effect to Directive 2011/83/EU on Consumer Rights were enacted on 11 December 2013 and came into operation on 14 June 2014.

Subject to specified exclusions, the Regulations:

  • set out the substance and form of the information that traders must provide to consumers before consumers are bound by on-premises, off-premises or distance contracts

  • give consumers the right to cancel off-premises and distance contracts within fourteen days of the delivery of the goods in the case of sales contracts and fourteen days of the conclusion of the contract in the case of service contracts

  • regulate the fees charged by traders in respect of the use of a given means of payment, the cost of calls by consumers to customer helplines, and payments by consumers additional to the remuneration agreed for the trader’s main obligation under the contract

  • amend the provisions of the Sale of Goods Act 1893 on the passing of risk, and certain of the Act’s rules on delivery, in contracts of sale where the buyer deals as consumer.

The Regulations revoke the European Communities (Cancellation of Contracts Away from Business Premises) Regulations 1989 and the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communications) Regulations 2001.

Related links

In addition to the general information requirements provided in the Consumer Rights Directive there a number of sectoral regulations dealing mainly with price display requirements:

Published by Commerce, Consumer and Competition

Topics: Your Consumer Rights

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